There is a customer record in Lihua Titanium's ERP system numbered 002. It belongs to a German company, and the record has been kept since 2008. The number has not changed, and the customer is still ordering.
For a factory, 18 years of cooperation is more than a good story. It means that the customer has repeatedly received products, documents, and communication that can be checked and relied on.
The first conversation was about more than price
In 2008, the German titanium trader came to Baoji with a request for titanium weld neck flanges. He asked where the billet came from, how the forging was completed, who would issue the inspection report, and who would take responsibility if something went wrong.
Those questions taught us an important lesson about international purchasing. Customers do not only look at the finished flange. They also want to know whether the drawing is understood, the certificate matches the product, the process can be traced, and the supplier will still be there for the next project.
Company history and customer cooperation shown through projects and product capability.
The first order created confidence
The first order was worth about RMB 300,000. Every flange was checked carefully, inspection records were kept separately, and the full shipment was reviewed again before dispatch.
The result was simple: the goods arrived without a major objection. For the factory, this proved that making the product was only part of the job. The customer's complete requirements also had to arrive with it.
One customer led to more project connections
Later cooperation connected Lihua with European equipment companies, shipyard suppliers, and engineering firms. Today, Lihua titanium flanges have been supplied to more than 30 countries. The product range also includes titanium pipe fittings, rings, bolts, heat exchangers, bars, forgings, and special-shaped parts in grades such as GR1, GR2, GR5, and GR7.
From titanium flanges to a broader product range for equipment and engineering projects.
Even as the range grows, titanium flanges remain our core product. Customers remember whether a supplier can handle a real drawing, answer practical questions, and deliver the agreed result-not how many products appear on a brochure.
Four things customers can expect
- Standards: dimensions, materials, and requirements are checked against the drawing and applicable standard.
- Process: special structures and non-standard sizes are reviewed for feasibility before production.
- Inspection: material, dimensions, marking, and quality documents are matched to the product.
- Delivery: packaging, documents, production, and transport are planned before the final stage.
Turning a customer drawing into a clear manufacturing and delivery plan.
A long-term supplier saves the customer from explaining everything again. The next RFQ can begin with the project itself, not with rebuilding basic trust.
Lihua Titanium: one flange can start a relationship, but dependable delivery is what keeps it going.
